Frequently Asked Questions (FAQ)
Redeem Recovery Centers
What is Redeem Recovery Centers?
Redeem Recovery Centers is a treatment provider in the Dallas-Fort Worth area that offers intensive outpatient programs (IOP), partial hospitalization programs (PHP), and compassionate mental health & addiction treatment. Our care is led by master’s-level clinicians and tailored to meet each individual’s needs.
Which therapies and treatment options do you offer?
We provide a comprehensive suite of services, including:
- Individual therapy
- Group therapy
- Family therapy
- Couples therapy
- Medication management
Support for mental health issues like depression, anxiety, ADHD, trauma, and co-occurring disorders.
Who is the treatment for?
Our programs are for people living in the Coppell, Lewisville, DFW area who need help with mental health challenges, addiction, or both. If you or someone you care about is struggling with issues like substance abuse, emotional or behavioral health, trauma, or persistent mental health symptoms, we’re here to help.
What makes Redeem Recovery Centers different or better than other providers?
Here are some of our strengths:
- Experience: Over 13 years serving the community.
- Free initial assessment: So you can understand what care is needed before committing.
- Insurance & private pay accepted, offering flexible access to care.
- Qualified, expert clinicians (master’s-level) who lead the programs.
- Convenient location in the DFW area, making access easier for many people.
Do you accept insurance? Are there other payment options?
Yes — we accept insurance and private pay. During your free assessment, we help you understand what your insurance covers and what out-of-pocket costs you may be responsible for.
What is the difference between IOP and PHP?
- IOP (Intensive Outpatient Program): Structured therapy and treatment sessions that do not require an overnight stay, allowing more flexibility for people who have daily responsibilities.
- PHP (Partial Hospitalization Program): A more intensive level of care, often involving more hours of treatment per week, which is suitable for people who need more support but not full inpatient hospitalization.
How do I know if I need treatment now?
Some signs that it’s time to reach out for support include:
- Persistent mental or emotional distress (anxiety, depression, trauma) that affects daily life
- Difficulty managing substance use or feeling out of control
- Strained relationships with family or friends due to behavioral or mental health issues
- Feeling stuck or unable to cope with stressors on your own
If you recognize any of these, even partially, getting a free assessment can help clarify the right path forward.
What happens during the free assessment?
During the free initial assessment, our clinicians will:
- Talk with you (or your loved one) about your symptoms, history, and current struggles
- Assess what level of care is most appropriate (IOP, PHP, etc.)
- Discuss therapy options, insurance, cost, and scheduling
- Help you understand what the program will look like if you decide to move forward with care
How long are treatment programs?
The duration varies depending on each person’s situation: level of need, severity of symptoms, co-occurring disorders, response to treatment, and goals. Some people benefit from short-term engagement; others may need longer supports. We work with you to tailor the care plan for your best possible outcome.
If you’re ready to take the next step, have questions, or want to schedule your free assessment, here’s how to reach us:
- Phone: Call 940-360-4668 to speak with a local therapist.
- Location: We serve the Dallas-Fort Worth area, with our center in Lewisville, Texas.
- Fill out the Contact / Assessment form to get started.